Gatwick Airport/Menzies – Aviation Resource Provision

The Challenge

Gatwick Airport requires a range of drivers and baggage operatives, but was in a situation where it needed additional personnel resource, beyond that which was available through its own teams. This additional staffing resource was required not only to support airport operations during normal working days, but also to provide additional resource during peak operational periods – or when other types of disruption created the need for extra manpower.

The Solution

We provided teams of up to 15 people per shift for Gatwick Airport, both directly and through Gatwick’s resourcing partner Menzies Aviation. The personnel which we provided through Menzies were trained to work alongside our own staff, and to deliver the same high standards of service which Gatwick Airport demands. We deployed both sets of additional staff members to support normal airport operations, and also formed a pool of highly-trained individuals which could be available on call as and when required – to support Gatwick during peak periods and other occasions when higher staff numbers are required.

“My team have been working with ABC on programmes over the past 7 years. We recently worked together on a major programme to deliver a successful major software deployment at Heathrow. The team are professional and versatile and have a great sense of working as a team. They show commitment and passion towards projects which makes them ‘stand out’.

ABC have lots of excellent knowledge of the airport and operational process to assist in the transition and deployment of projects/programmes. ABC are pro-active and willing to help resolve issues, quick to respond and ensure that the operation is of primary importance.

IT have a great relationship with ABC at Heathrow and they are a key partner in delivering successful programmes.”

Gary Charlton

IT Programme Leader, Heathrow IT Programme Deliver