ABOUT US

Intent

To use our experience and passion to lead the global stage on operational readiness. We also want to be the UK’s choice for aviation operations and logistics and to develop a strategic partnership in operations with a long term view on Performance, Sustainability, Resilience and Service.

Vision

To create an operational environment in aviation that delivers agility to Airports and Airlines. To use our agile and transparent approach to drive value across all operational environments so that the aviation sector can embrace innovation and growth to deliver ultimate value to passengers.

Leadership

Leadership at ABC is about helping to define what the future should look like and educating, convincing and aligning people with that vision whilst inspiring them to make it a reality despite the obstacles that may appear in front of them. We inspire our teams to lead and they all have the knowledge, capacity and will to rally teams around a common purpose as well as the character that inspires trust.

“When you put together deep knowledge about a subject that intensely matters to you, great things happen. It will give you the courage to share your passion and expertise, and when you do that, people will follow.”

Management Team

Grant Thompson

CEO

Grant set up Aviation Business Continuity (ABC) in 2007 after spending 17 years with Heathrow Airport Limited in various Terminal and Baggage management roles.

He has successfully grown the company over the last 10 years and developed a motivated and passionate team of experts that deliver service excellence in Operations and Logistics, Operational Readiness, Consultancy and Training and Strategy and Business Change. He is now developing the business outside the UK as other industries realise the depth of knowledge ABC bring as well as the commercial sense it makes to get ABC involved at design stage on both projects and future operational models.

Iain Bailey

COO

Iain commenced his career by returning to the company he spent his University placement year with to develop a new Control Systems Product for the Oil, Gas, Water and Electricity sectors.

This led Iain to gain experience of several sectors and client business processes through Projects in Russia, UAE, Egypt and Thailand as well installations across Europe. After completing a Project in South Korea with Asiana Airlines, Iain took the opportunity to become the Senior Systems Architect for the Heathrow Terminal 5 Baggage System, leading the full lifecycle of the solution from 2000 to 2008. In 2009 Iain joined forces with Grant to provide Operational Concept Design, Business Change Services and Operational Readiness Leadership on several key business critical and transformational projects. Iain now shares his experience of systems, project processes and baggage operations by supporting the ABC team deployed across all customer sites to ensure smooth operational transitions and realisation of the desired benefits of a project.

Aleck O'Neill

Operations

Aleck has over 25 years of experience in the aviation sector having started with BMI in 1993. He has a wealth of experience in Ramp and Baggage operations having been the Baggage Operations Manager for both Aviance

and Dnata at Heathrow. He has run a larger number of projects having worked as the project manager for airline moves at Aviance and has worked over £2billion worth of projects as the Transition Manager at ABC, most notably bringing Terminal 3 Integrated Baggage system in to live operations. Aleck has managed the business of ABC as its General Manager and is currently the Operations Director overseeing the end to end ABC operations and their support functions.

Jason Onyon

Head of Quality Health Safety Security and Environment

A QHSSE leader with 9 years’ experience of operations delivery, resource, risk and performance planning and management within both public and private sector environments most recently within the aviation industry

specifically baggage resilience. Jason joined the Metropolitan Police Service in 1988, completing 30 years’ service. Latterly as a Subject Matter Expert in support of, and advising, senior managers as well as devising and implementing strategic responses for major events. On leaving the police he joined the Aviation Industry as Service Delivery Manager for ABC responsible for the direct line management of the 24/7 baggage operations team, promoting a positive safety culture whilst also providing stakeholder engagement and deputising for the Service Delivery Director. It was in this role his strong commitment towards safety, welfare and process improvement stood out leading him to undertake his current role within ABC.

David Johnson

Ground Services

Jill Rossiter

Head of Finance

Jill has worked within finance sector for over 20 years and the aviation industry for 17 years. During this time Jill has set up and lead numerous Project Management Offices (PMO) and finance teams, designing and

implementing robust financial controls. She is responsible for forecast management, cost planning and identifying and eliminating financial risk and works with clients to ensure best commercial practice.

Andy Margolis

Service Development

Andy started his career in the hospitality industry working in a restaurant, pub and catering business. He worked in all operational roles over 10 years ending up as Head of Operations for the London business.

He transformed a number of new venues over this period, designing the product and the service offering as well as ensuring the project was delivered on time and in budget. Andy has used these transformation skills since then in both public and private sectors, working with Police, Councils and the Home Office on change programmes. He also spent 6 years working for Heathrow in Airport Operations, Terminal Operations and latterly as Head of Operations, Service Delivery & Resilience. Andy now heads up the service team looking at our growth plan and service offering across all departments.

Our ISO accreditations are internationally recognised for systems, processes and environmental management – helping us to be better, stronger and more successful

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